Terms & Conditions
Welcome to our online store. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
This website is operated by our online store. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.
2. Ordering Process
2.1 Order via Website
Customers can place orders directly through our website. Please note:
- Only online payment is accepted.
- Payment must be completed via UPI or bank transfer.
- After payment, customers must share the transaction receipt along with order details via WhatsApp for confirmation.
2.2 Order via WhatsApp
Customers may also:
- Select products from our website
- Send the product details via WhatsApp
- Our team will assist in placing the order after payment confirmation
- Orders will be processed only after successful payment verification.
3. Payment Policy
- We do not offer Cash on Delivery (COD).
- Orders will only be processed after full payment is received and verified.
- Customers must ensure correct payment details are shared to avoid delays.
4. Order Confirmation & Dispatch
- Once the payment is confirmed, the order will be processed.
- A photo of the packed product along with tracking details will be shared via WhatsApp.
- Customers can also track their orders through the website.
5. Shipping & Delivery
- Standard delivery time: 7–10 working days
- Selected products: 2–3 working days delivery
- Delivery timelines may vary due to unforeseen circumstances such as logistics delays or public holidays.
6. Return & Replacement Policy
To be eligible for a return or replacement, customers must provide a complete 360° unboxing video of the parcel.
The video must clearly show:
- The sealed package before opening
- The unboxing process
- The issue (damage, wrong product, size issue, etc.)
⚠️ Important:
Without a proper unboxing video, no return or replacement claims will be accepted.
For detailed information, please refer to our Return & Replacement Policy page.
7. Customer Responsibility
- Customers must provide accurate contact and delivery details.
- Ensure availability to receive the parcel at the given address.
- Verify product details before placing the order.
8. Cancellation Policy
- Orders cannot be cancelled once processed and shipped.
- For cancellation requests before processing, customers must contact us immediately via WhatsApp.
9. Limitation of Liability
We are not responsible for:
- Delays caused by courier services
- Incorrect address provided by the customer
- Loss or damage claims without proper unboxing proof
10. Contact Information
For any queries, support, or order-related concerns, please contact us via our official WhatsApp number provided on the website.
